1. Merchant of Record

SwiftServers utilizes Xsolla as its authorized Merchant of Record. Xsolla is responsible for the processing of all payments, taxes, and initial refund requests. When you make a purchase on SwiftServers, your transaction is governed by Xsolla’s Terms of Sale and this Refund Policy.

2. General Refund Terms

Because SwiftServers provides digital content (Virtual Credits) and instant services (Ranks and Server Upgrades) that are delivered immediately upon purchase, our refund policy is governed by the nature of "Digital Content."

Virtual Credits: Unspent Credits are eligible for a refund within 14 days of purchase. Once a Credit has been "spent" or "exchanged" for an in-game item, rank, or server boost, it is no longer eligible for a refund.
Virtual Ranks & Upgrades: These are considered "Digital Services." By purchasing a rank or server upgrade, you expressly consent to immediate performance of the service and acknowledge that you lose your right to a refund once the service has been fully provisioned to your account.

3. EU Right of Withdrawal

If you reside in the European Union, you have a statutory right to withdraw from your purchase within 14 days without giving any reason.

Waiver: However, by purchasing Virtual Credits or Ranks and requesting immediate delivery, you agree that the 14-day cooling-off period expires the moment the digital content is added to your account or the service is initiated.

Unused Content: If you have purchased Credits but have not used them and have not logged into the Service to trigger performance, you may exercise your right to a refund via the Xsolla Support portal.

4. Duplicate Purchases & Technical Errors

We are committed to fairness. A refund will typically be granted if:

Duplicate Purchase: You accidentally purchased the same item twice within a 5-minute window.
Technical Failure: You paid for Credits or a Rank, but the system failed to deliver the item to your account and our support team cannot resolve the issue within 48 hours.

5. Chargebacks and Disputes

We encourage all users to contact SwiftServers Support or Xsolla Support before opening a formal dispute with their bank.

Account Suspension: Because digital items are consumed instantly, any account that initiates a chargeback or payment dispute will be permanently suspended from the SwiftServers network and all associated servers to prevent fraud.
Credit Removal: Any virtual currency or ranks associated with a disputed transaction will be immediately revoked.

6. Subscriptions

If you have subscribed to a recurring rank or server boost:

You may cancel your subscription at any time through your Account Dashboard or the Xsolla account management tool.
Cancellation stops future billing; it does not provide a retroactive refund for the current billing period already used.

7. How to Request a Refund

To initiate a refund request:

Primary Method: Visit the Xsolla Help Center and submit a request using your Transaction ID.
Support: If you have questions regarding your eligibility, join our Official Discord and open a support ticket. Please have your Minecraft Username and Transaction ID ready.